i have stayed in many hotels in phuket all claiming to be 4 star or higher and at last i have found one. byd lofts is great, the service of the staff is exceptional nothing is too much trouble. they make you feel like part of their family. the rooms are 5 star, comfortable beds and pillows to die for. i didn't want to write this review as the more people that find this place will make it harder for me to book next year. so i booked for next year the day i got home.