I didn't actually stay at BYD lofts but I did have a reservation during Apr 12 to 15 and there was a warning of tsunami on Apr 11 in the afternoon. I decided to cancel my booking as I have a little baby with.
I called the hotel and talked to a guy who I guess was a manager. He was very helpful and reasonable. He agreed my cancellation without charges. Really appreciated that.
Although I didn't make it this time, I'm so sure that BYD lofts will be my choice in the future trip in Phuket.
Again, thanks for your understanding.