Our pleasant experience with BYD Lofts began in the planning stages and I was impressed with Alex's prompt and courteous response to my enquiries and endless questions. We were traveling with 5 kids and nothing was too much trouble. We were then greeted on our arrival by friendly and attentive staff who looked after us throughout the duration of our stay and waved us off as we left. We had 2 rooms and would have loved an interconnecting door so my wife and I didn't have to sleep in different apartments; Alex has said this will be fixed for our next visit! The apartments were very spacious and nicely maintained but it was the central location to the beach and main Patong street that was the most appealing to us. We felt at home at BYD Lofts and were very happy with our choice.