19-01-2013 10:51:27, Vancouver
|“Bright Clean and Relaxing, Great Staff and Location”
Recently spent 3 nights at BYD Lofts based upon reading the reviews here. Our experience began when we were greeted by Milo at the airport having arranged airport pickup through the hotel. The airport was quite hectic - a melee of tourists and cabbies, so we were thankful to have arranged our transportation in advance. Milo was a great driver, and the 1 hour Mercedes drive to the hotel was relaxing.
We were warmly welcomed to the hotel and pleased to hear our room was upgraded to one with direct access to the pool. The room was spacious and bright with a beautiful balcony. We had booked the room for 3 people and were pleased to find that the additional bed had already been set up and the little things, like 3 robes, 3 sets of slippers and 3 bottled waters were not overlooked. Throughout our travels, whenever we booked 3 people to a room we never had this level of detail and I was impressed.
We had a small issue with an air conditioner unit in the bathroom ceiling leaking due to condensation. Once the staff were notified, a team of people immediately swept into the room and addressed the situation. They turned what could have been a major inconvenience into a minor issue which really just highlighted the staff's commitment to ensuring our stay was pleasant.
The rooftop pool is beautiful and an oasis in the sometimes hectic town. The beach is a short 5 minute walk away and all the great restaurants and shopping are a very short walk away.
The front desk staff were very friendly, addressed me by name, and was helpful in answering our questions and giving us suggestions on things to do. We ate at the restaurant twice and ordered room service once and the food was great and well priced. Our room service breakfast order was made into a combo on the staff's own initiative in order to save us a little money. We booked the Mercedes for our return trip to the airport and even though our return trip was after the normal check out - the staff automatically extended our check out time to match - we did not even have to ask.
I could keep going, but suffice it to say that BYD Lofts provided 5 star service. It is small enough to have a nice boutique and personalized feel, but has all of the amenities to make your stay a memorable one. I highly recommend this hotel and would most definitely stay next time I return. Thanks so much for making our stay so pleasurable!