25-09-2013 06:38:30, Murwillumbah, New South Wales
“Words fail me - there are not enough superlatives to describe this establishment”
We are not resort people & enjoy boutique hotels and the BYD Lofts is the best that we have ever stayed in. We're a gay couple who've had problems with non-gay friendly accommodation before - but not at BYD Lofts. From the Cleaners and the pool man to the manager, all staff were kind, helpful and courteous which shows evidence of good training by the owner. The accommodation could not be faulted, it is clean and very comfortable. We could relax watching the Aussie football on the Australian Network channel. We feel that Australian businesses could learn a few customer service tips from the management & staff at BYD Lofts. The included breakfast was fast, friendly and delicious and it's in a vey quiet part of Patong within walking distance of shopping and the hot spots. But don't tell anyone, we want to keep this gem to ourselves.